Opkit automatically records and transcribes every phone call. This is one of the ways we show our commitment to quality, transparency, and safety. You can access call recordings and transcriptions on the dashboard or download them programmatically through the API.
Recordings and transcripts are noy only useful for evaluating the quality of Opkit’s AI and data collection capabilities. They also provide insight into the nature of your specific phone call tasks. For example, they can help you identify clarifying questions that may be necessary, domain-specific language that should be used, and additional information that you might want to collect.